Privacy policy

We collect only what we need to deliver your order and honour the guarantee, and we never sell your personal data. This page follows India's Digital Personal Data Protection Act, 2023.

Who we are

Derived Roots Organic Solutions (proprietor: Atul Nanda), First Floor, 101 Hans Bhawan, Bahadur Shah Zafar Marg, New Delhi, Delhi 110002, GSTIN 07AKRPN7074J1ZF, runs this website and sells Liz No More. We decide why and how your data is used, which makes us the data fiduciary.

What we collect

  • Your name, phone number, email and delivery address when you order.
  • Your order details and payment status. Payments are handled by Razorpay. We never see or store your card, UPI or bank details.
  • Photos and your order number when you submit a guarantee claim.
  • Reviews you choose to write.
  • Browsing data such as pages visited and device type, collected through cookies and similar tools.
  • Your current location, only if you tap "Use my current location" on a product page and allow your browser to share it. We use it only to find your pincode for a delivery estimate. We do not store it on our servers. To turn your location into a pincode, it is sent to a third-party map service (OpenStreetMap Nominatim, or BigDataCloud if that one fails), which handles it under its own privacy terms. You can skip this and type your pincode instead.

Why we use it

  • To process, ship and track your order and send you updates about it.
  • To review guarantee claims and issue refunds.
  • To answer your questions and complaints.
  • To show your review on the site after we approve it.
  • To show a delivery estimate for your pincode.
  • To understand which pages and ads work.

Who we share it with

  • Our manufacturing and packing partner, so they can pack your order.
  • Courier partners, so they can deliver it.
  • Razorpay and Shopify, which run payments and our store.
  • Map services described above, only if you use the location button.
  • Analytics and advertising services such as Google and Meta, only for browsing data.
  • Authorities, where the law requires it.

How long we keep it

Order and tax records are kept for as long as the law requires. Claim photos are kept for 12 months and then deleted. Marketing data is kept until you ask us to stop.

Your rights

You can ask us to show you the data we hold about you, correct it, or delete it, and you can withdraw consent for marketing at any time. Write to liznomorebrand@gmail.com and we will reply within 7 days. You can also name a person to exercise these rights for you if you cannot.

Complaints and grievance officer

Grievance Officer, Customer Care, Derived Roots Organic Solutions, First Floor, 101 Hans Bhawan, Bahadur Shah Zafar Marg, New Delhi, Delhi 110002. Email: liznomorebrand@gmail.com. Phone: +91-7033094700. We acknowledge every complaint within 48 hours and aim to resolve it within one month. If you are not satisfied, you may approach the Data Protection Board of India.

Updates

We may update this page. Last updated: 9 November 2026.